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Frequently Asked Questions
I don't
like using my credit card online. Are there other alternatives?
How do I know how much it will cost to ship
my order?
Do you ship to APO/FPO addresses?
Do you ship outside of the United States?
Some items on my packing slip are marked "drop-ship." What does that mean?
How do I redeem a gift
certificate?
What do I do
if I have a question regarding my order?
I
have a question that isn't covered in the FAQ.
Q.
I don't
like using my credit card online.
Are there other alternatives?
A.
Yes. While you should be aware that we use 128 bit encryption using
RC4 algorithm routines
on VeriSign
certified secure servers for all transactions (only the US military has
better encryption), we do offer alternatives:
To order by credit card either by FAX or via regular mail:
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-
Add your purchases to your cart by clicking the Add to
Cart button.
-
When all of the desired items have been added to your
cart, click the Check Out button.
-
Indicate whether or not the order is shipping to
Maryland (this is for sales tax reporting).
-
Select the
Pay by Credit Card
Offline (Mail or FAX)
option
.
-
Complete the order form with shipping info, contact
info, etc. Please ensure an accurate telephone number and email address.
We will NEVER give out your contact information to outsiders
(see our privacy policy). However,
we do need accurate information to contact you in the event there are any
problems with your order.
NOTE: You do not have to fill in the credit card information at this
time, but if you do it will make Step 7 below easier.
-
Click the Submit Secure Order button at the
bottom of the page - this generates an order number. Your
order cannot be completed without this.
When the order has been completed, an order number will be generated by
our system, and a completed order form will be displayed on your screen.
-
Print the system-generated page. If you did not
fill in the credit card information in Step 5, write it legibly now, sign
the form, and mail or FAX it in accordance with the instructions contained
on the form.
-
We
recommend
that you print a second copy of the system-generated
page for your records. This will provide a reference if you find it
necessary to correspond with us for any reason.
To order by check via regular mail.
[Top]
-
Add your purchases to your cart by clicking the Add to
Cart button.
-
When all of the desired items have been added to your
cart, click the Check Out button.
-
Indicate whether or not the order is shipping to
Maryland (this is for sales tax reporting).
-
Select the Pay by Check or Money Order by Mail
option.
-
Complete the order form with shipping info, contact
info, etc. Please ensure an accurate telephone number and email address.
We will NEVER give out your contact information to outsiders
(see our privacy policy).
However, we do need accurate information to contact you in the event there
are any problems with your order.
-
Click the Submit Secure Order button at the
bottom of the page - this generates an order number. Your
order cannot be completed without this.
When the order has been completed, an order number will be generated by
our system, and a completed order form will be displayed on your screen.
-
Print the system-generated page.
-
Mail the printed page to us along with your check or
money order. The address and instructions are on the printed page.
-
Please write the order number on the memo line of your
check. Please refer to this order number in any correspondence.
NOTE: Checks
received without an order number and this
completed, system-generated form
will be returned to the sender.
-
We
recommend
that you print a second copy of the system-generated
page for your records. This will provide a reference if you find it
necessary to correspond with us for any reason.
-
Regardless of when you submitted your order, we do not begin processing it
until your check is received & has cleared the bank.
Q.
How do I know how much it will cost to ship
my order?
[Top]
A.
There are no additional charges for shipping or
handling on orders over $35. We utilize a variety of delivery methods including USPS and
various ground shippers for our regular shipping and do not charge for these
services for orders shipped within the domestic United States with the
following exception:
-
If you request some form of specialty, premium,
or expedited shipping
service.
If you require your item to arrive by a specific date.
Indicate this in the "Special Instructions" window at checkout. We
will select a carrier and level of service which ensures that your order is
delivered by the date required. We will only charge your credit card for the
actual cost of shipping.
If you desire expedited shipping, there will be an
additional charge. Indicate your desire for an alternate
shipping method in the Special Instructions section of the shopping cart form when checking
out. The charges for the requested alternate method of shipping will be
determined when your order is packed and delivered to the shipper you requested.
The additional shipping charges will be applied to your credit card and will normally appear as a separate line item on
your credit card statement.
Please do not inundate us with questions regarding
expedited shipping. We will not research the best or cheapest method for
you.
Q.
Do you ship to APO/FPO addresses?
[Top]
A.
Yes. There is no additional charge for this.
Q.
Do you ship outside of the United States?
[Top]
A.
Yes. We ship anywhere in the world. When shipping orders outside of the
United States, we add only the direct cost of shipping to the specified
destination.
Policy for Orders Shipped Outside of the
United States
-
Orders to be shipped outside of the
United States must be paid for by credit card or certified bank check.
-
If paying by credit card, the
credit card billing address and order shipping address must be the same. We
do not ship orders if these addresses do not match.
-
When we receive your order
requiring overseas shipping, we determine the direct cost of shipment to you
via the shipping method that you specify (regular post, ground ship, air
mail, etc.).
-
That cost is added to the order
total and billed to your credit card. This will generally appear as a
separate line item on your credit card statement when using a ground ship
carrier with the carrier's name identifying the charge. When using the
postal service, this charge is added to your purchase (purchase + cost of
shipping = total amount billed) and will appear as a single charge from
the Submarine Store.
If paying by certified check, the shipping cost is communicated to you via
email so that the total amount can be sent in a single check.
Due to the high incidence of
credit card fraud originating from certain areas, orders from the following
countries must be paid in advance with a cashier's check in USD:
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Belarus
Bulgaria
Estonia
Ghana
Hungary
Indonesia
Latvia
Lithuania
Macedonia
Malaysia
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Morocco
Nigeria
Romania
Slovak Republic
Thailand
Uganda
Ukraine
Venezuela
Yugoslavia
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Q. Some items on my packing slip are marked "drop-ship." What does
that mean?
[Top]
A.
Drop-ship generally means the item will ship directly from the manufacturer.
We take advantage of drop -ship arrangements to lessen the time our
customers must wait for delivery of certain items. We usually employ this
method for custom items because it trims both the cost and delivery time
necessary for delivering your order to your door.
Q.
What do I do if I have a question regarding my order?
[Top]
A.
If you have placed an order and you have a question, contact us at
Please ensure that your correspondence contains your order number.
The order number is a 12 digit number and it can be found on
your receipt.
Q.
How
do I redeem a gift certificate?
[Top]
A.
Simply place your order online as you normally would. When you
get to checkout, select either Pay
by Credit Card Offline or
Pay by Check or Money Order by Mail. Complete the checkout
information. In the comments section type: Gift Certificate and the gift
certificate number. Click the "Submit Secure Order" button.
When the process is complete, a form will be displayed in your browser to
print and mail. Send a copy of the printed form, along with the gift
certificate, to the address indicated. If you still have a balance left on
the gift certificate, we'll annotate it and mail it back to you. If your
purchase is for more than the value of the certificate, either include a
personal check for the difference in the amount or provide the requested
credit card information where indicated on the form.
Q.
My wife is meaner than a pit bull, my children are dumber than a bag of
hammers, and my mother-in-law just moved in with us,
what do I do?
[Top]
A.
Well shipmate, there are some
valleys of shadow that even highly trained, steely-eyed, killers of the deep
like ourselves do not want to enter! Can't help you with that one. You might
want to try Dear Abby!
Q.
I have a question that isn't covered in the FAQ.
What do I do?
[Top]
A. Send your question to
and
we'll do our best to assist you.
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